Bestellingen
Kan ik mijn Snag volgen?
Ja, als je voor verzending met tracking hebt gekozen, klik dan op de link in je verzendmail om de status van je bestelling te bekijken. In je verzendmail staat een geschatte leverdatum, zodat je een idee hebt van wanneer je pakket aankomt. Deze datums zijn niet in beton gegoten en je bestelling kan iets eerder of later aankomen.
Can I change my delivery address after I have ordered?
Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Ik mis een artikel in mijn bestelling, wat moet ik doen?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com
Levering & Retourneren
Hoe lang duurt de levering bij Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.
Hoeveel kost de verzending?
We bieden altijd de goedkoopste, maar beste verzendoptie die beschikbaar is. Indien mogelijk is dit postbezorging in plaats van koeriers. De prijs die je betaalt is gebaseerd op het gewicht van de bestelling, maar over het algemeen geeft het je de laagste kosten.
Can I change items in my order after I have placed it?
Yes, if we catch it in time. Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Hoe kan ik artikelen retourneren?
We willen graag dat je blij bent met je aankoop! Mocht je iets willen retourneren, dan werkt het zo:
You have 90 days to return eligible items
Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
Als je item met een kledingzak is geleverd, stuur deze dan mee terug. Zonder kledingzak kunnen we je retourzending helaas niet accepteren.
Items met gebruikssporen (zoals vlekken, geurtjes of beschadigingen) worden niet geaccepteerd voor retour.
Hoe te retourneren
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Zodra we je retourzending hebben ontvangen, controleert ons team deze en nemen we contact met je op om je terugbetaling of omruiling te verwerken.
Belangrijke opmerkingen:
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 
If you have any questions, we're happy to help! 
hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! 
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 
Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 
Please bear with us—it’ll be with you very soon! 
Ik heb een probleem met een artikel, wat moet ik doen?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Maten
Hoe kies ik de juiste maat Snag panty?
Alles wat je nodig hebt is je lengte, kledingmaat en lichaamsvorm, zo eenvoudig is het. Zoek ze vervolgens op in onze maattabel hieronder en je hebt jouw Snag .
Bezoek onze maattabel voor meer informatie.
Hoe kies ik de juiste maat Snag ?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Productinfo
Hoe verzorg ik mijn Snag panty?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
Welke materialen worden gebruikt in Snag kleding?
Alle product samenstellingen staan vermeld op de individuele producten. We streven er altijd naar om de meest ethische en duurzame grondstoffen te gebruiken.
Is Snag kleding geschikt voor mannen?
Ja, absoluut. Snag kleding is geschikt voor iedereen.
Verkoopt Snag medische compressiepanty's?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Al het andere
Hoe kan ik model staan voor Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
Doet Snag aan kortingen?
Je krijgt altijd de beste prijs, dus kortingscodes zijn niet nodig. Er zijn kortingen op meerdere aankopen op alle producten die automatisch worden toegepast bij het afrekenen.
5+ artikelen - 15% korting
10+ artikelen - 25% korting