Encomendas
Posso seguir a minha encomenda Snag ?
Sim, se escolheu a entrega monitorizada, clique na ligação no seu e-mail de expedição para ver o estado da sua encomenda. O seu e-mail de expedição tem uma data de entrega estimada para lhe dar uma ideia de quando a sua encomenda chegará. Estas datas não são fixas e a sua encomenda pode chegar um pouco antes ou um pouco depois destas datas.
Can I change my delivery address after I have ordered?
Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Falta-me um artigo na minha encomenda, o que devo fazer?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com
Entrega e devoluções
Quanto tempo demora a entrega na Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.
Quanto custa a entrega?
Oferecemos sempre o transporte mais barato, mas o melhor disponível. Sempre que possível, trata-se de envios postais em vez de correios. O preço a pagar baseia-se no peso da encomenda, mas, em geral, é o custo mais baixo.
Can I change items in my order after I have placed it?
Yes, if we catch it in time. Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Como é que posso devolver artigos?
Queremos que adore a sua compra! Se precisar de devolver algo, veja como funciona:
You have 90 days to return eligible items
Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
Se o seu artigo veio com um saco de vestuário, inclua-o na sua devolução. A falta de um saco de vestuário implica a não aceitação da devolução.
Os artigos que apresentem sinais de desgaste (tais como manchas, odores ou danos) não serão aceites para devolução.
Como regressar
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Assim que recebermos a sua devolução, a nossa equipa irá verificá-la e entrará em contacto connosco para processar o seu reembolso ou troca.
Notas importantes:
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 
If you have any questions, we're happy to help! 
hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! 
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 
Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 
Please bear with us—it’ll be with you very soon! 
Tenho um problema com um artigo, o que devo fazer?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Dimensionamento
Como é que escolho o tamanho certo dos collants Snag ?
Tudo o que precisa é da sua altura, tamanho do vestido e forma do corpo, é assim tão fácil. Depois, encontre-os na nossa tabela de tamanhos abaixo e aí tem o seu tamanho Snag .
Para mais informações, consulte o nosso guia de tamanhos.
Como é que escolho o tamanho certo para os collants Snag de maternidade?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Informações sobre o produto
Como é que eu cuido dos meus collants Snag ?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
Que materiais são utilizados nas roupas Snag ?
Todas as composições dos produtos estão indicadas nos produtos individuais. O nosso objetivo é obter sempre as matérias-primas mais éticas e sustentáveis.
As roupas Snag são adequadas para homens?
Sim, sem dúvida. As roupas Snag são adequadas para toda a gente.
Snag vende collants de compressão médica?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Tudo o resto
Como posso ser modelo para a Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
Snag faz descontos?
Obtém sempre o melhor preço, pelo que não necessita de códigos de desconto. Existem descontos multi-compra em todos os produtos que são aplicados automaticamente na caixa.
5+ artigos - 15% de desconto
10+ artigos - 25% de desconto