Ofte stillede spørgsmål om Snag Tights

Ja, hvis du har valgt sporet levering, skal du klikke på linket i din afsendelsesmail for at se status på din ordre. Din afsendelsesmail indeholder en anslået leveringsdato for at give dig en idé om, hvornår din pakke vil ankomme. Disse datoer er ikke hugget i sten, og din ordre kan ankomme lidt før eller lidt efter disse datoer.

Vi vil gøre vores bedste! Ordrer kan kun ændres, før din pakke begynder sin rejse gennem lageret. Fortæl os, hvad du har brug for at ændre, så skal vi se, om vi kan nå det. Vi opdaterer dig via e-mail. Kontakt kundeservice så hurtigt som muligt: hello@snagtights.com

Det er jeg ked af at høre. Først skal du kontrollere både din ordrebekræftelse og følgeseddel i din ordre for at bekræfte den manglende vare. Derefter bedes du kontakte kundeservice, som kan hjælpe dig. E-mail: hello@snagtights.com.

If you wish to withdraw from your contract, please follow the link here to access the necessary form. 

Kindly complete all sections of the form for your withdrawal requests.

Where possible, requests will be processed automatically. Fulfilled orders may require return labels to be sent to you, our team will arrange this for you as soon as possible.

Please be aware that our standard return fee (€10) will apply for withdrawal requests. Original shipping costs will be refunded when the entire order is processed for withdrawal.

Underwear, swimwear, bodysuits, and earrings cannot be submitted for withdrawal if they have been worn or hygiene seals have been broken.

Once your withdrawal request has been submitted, you have 14 days to return the items back to us.

Should you require any assistance or have any questions, feel free to contact us at hello@snagtights.com.

Orders to Europe usually take up to 5 days to arrive. Because delivery times change depending on exactly where you live, we'll give you a specific and accurate delivery window for your address when you check out.

We hold stock in two places: our EU warehouse in Vianen, the Netherlands, and our UK warehouse in Livingston, Scotland. Wherever we can, we'll send your whole order from the Netherlands.

If we can't, but we can send it all from the UK, we'll do that instead. Just occasionally an order can only be completed by splitting it across both warehouses. If that happens, you'll see a delivery charge for each parcel at checkout before you pay.

You won't have to guess where your stuff is coming from, either. We'll show you exactly whether an item is shipping from the UK or the Netherlands right on the product page, and we'll remind you again at checkout.

Just keep in mind that our delivery times are estimates, so your parcel might show up a tiny bit sooner or later!

We always track down the cheapest, most reliable shipping available for you. Whenever we can, we use standard postal deliveries rather than couriers to help keep your costs down.

We offer free shipping on all orders over €125.

Delivery costs vary depending on exactly where you live in the EU. Here is the tracked standard delivery pricing for our most popular destinations:

• Germany: €5.99 (up to 1kg) | €8.99 (1kg+)
• France: €7.99 (up to 1kg) | €10.99 (1kg+)
• Netherlands: €7.99 (up to 1kg) | €10.99 (1kg+)
• Finland: €9.49 (up to 1kg) | €12.49 (1kg+)
• Ireland: €8.49 (up to 1kg) | €11.49 (1kg+)

For a complete breakdown of shipping charges, including tracked, untracked, and express options for every country, please view our Shipping Policy.

Ja, det gør vi. Vores IOSS-nummer anvendes automatisk på kvalificerede ordrer ved kassen, så du behøver ikke at foretage dig noget yderligere.

Hvis du har brug for det, er vores IOSS-nummer IM5283729095.

Vi vil gøre vores bedste! Ordrer kan kun ændres, før din pakke begynder sin rejse gennem lageret. Fortæl os, hvad du har brug for at ændre, så skal vi se, om vi kan nå det. Vi opdaterer dig via e-mail. Kontakt kundeservice så hurtigt som muligt: hello@snagtights.com

Vi vil gerne have, at du bliver glad for dit køb! Hvis du har brug for at returnere noget, er det sådan her, det fungerer:

✅ Du har 90 dage til at returnere kvalificerede varer

🩲 Undertøj (Strømpebukser, Chub Rubs, Smoothwear & Undertøj ) - Vi kan kun acceptere returnering, hvis varerne ikke er blevet prøvet på.

👗 Tøj og bh' er - Disse kan prøves, men de skal returneres i helt ny stand med alle mærker og etiketter stadig påsat. Se bemærkninger om poser til tøj.

👙 Badetøj - Du må gerne prøve badetøjet, men hygiejnestrippen skal sidde på plads, for at vi kan acceptere returneringen.

Notes on Return Eligibility:

• Hvis din vare blev leveret med en tøjpose, bedes du inkludere den i din returnering. Manglende poser vil resultere i, at din returnering ikke accepteres.
• Varer, der viser tegn på slitage (f.eks. pletter, lugt eller skader), tages ikke retur.

Sådan vender du tilbage

1. Complete your return through our portal here
2. Follow the instructions provided and send your items to us ASAP to complete your return.
3. Når vi har modtaget din retur, tjekker vores team den og kontakter dig for at behandle din tilbagebetaling eller ombytning.

Vigtige bemærkninger: 

Just a heads-up about return charges:

If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all! ✅

If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.

Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.

Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.

All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 📦

If you have any questions, we're happy to help! 😊 hello@snagtights.com

Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 🛡️

Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 👍

By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 💰

Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.

To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually. 

Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.

Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 👌

Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout. 👌

We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 🌟

For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 📝

Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!

Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 🚛

We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible.

We’re currently updating our returns process to make everything much simpler and more streamlined for you! Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.

The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 🔄 Please bear with us—it’ll be with you very soon! ⏳

Just get in touch with our lovely customer service team and they’d be more than happy to help you out! 👋 Simply send over your order details and a couple of photos of the problem to hello@snagtights.com and we'll get it sorted for you. ✨

Det eneste, du skal bruge, er din højde, kjolestørrelse og kropsform - så nemt er det. Find dem derefter på vores størrelsesskema nedenfor, og så har du din Snag .

Besøg vores størrelsesguide for mere information.

Vi anbefaler normalt, at du køber en størrelse større end din sædvanlige Snag , så du kan vokse i dem. Nogle få af vores kunder, som normalt er en størrelse F eller G, har sagt, at det har fungeret for dem at holde sig til den samme størrelse, selv når de er gravide, da F og G er lavet til at være endnu mere strækbare end A til E.

Vi anbefaler, at du vasker dem alene første gang, og at du vasker dem, før du tager dem på, da farven ikke altid, men måske, overføres. Officielt bør du vaske dem i hånden med et "ikke-aggressivt vaskemiddel". Som travle mennesker lægger vi dem normalt i en 30ºC vask, med lignende farver, i vores speciallavede vaskeposer (få ikke tilføjet en til din ordre), eller du kan endda bruge et pudebetræk eller en undertøjspose. Når du tørrer dem, skal du være forsigtig, kun pressetørre og undgå direkte varme, da det kan forringe strækket.

Alle produktsammensætninger er angivet på de enkelte produkter. Vi tilstræber altid at købe de mest etiske og bæredygtige råvarer.

Ja! Snag er velegnet til alle.

Nej, medicinske kompressionsstrømpebukser er en skræddersyet vare med forskellige specifikationer afhængigt af brugeren. Men vi sælger lette kompressionsstrømpebukser, som er perfekte til folk, der er på benene hele dagen.

Vi elsker at repræsentere så mange mennesker som muligt på vores billeder. Den bedste måde for os at se dine billeder på er at tagge os på de sociale medier, @snagtights eller bruge hashtagget #snagtights. Alternativt kan du sende os en e-mail: models@snagtights.com

For at gøre vores kvalitetstøj mere tilgængeligt er vi glade for nu at kunne tilbyde fleksible betalingsmuligheder. Du kan investere i dit yndlingstøj fra Snag og vælge at betale senere med Klarna.

Klarnas Pay in 3 / Pay in 30 days er uregulerede kreditaftaler. At låne mere, end du har råd til, eller betale for sent kan have en negativ indvirkning på din økonomiske situation og din mulighed for at opnå kredit. 18+, kun for europæiske borgere. Afhængig af status. Vilkår og betingelser og gebyrer for forsinket betaling.

Unfortunately, we cannot accept gift cards on Preorder items or orders containing Preorder items.

Se vores Job hos Snag for alle vores ledige stillinger og information om, hvordan det er at arbejde for Snag.