Bestillinger
Kan jeg spore min Snag ?
Ja, hvis du har valgt sporet levering, skal du klikke på linket i din afsendelsesmail for at se status på din ordre. Din afsendelsesmail indeholder en anslået leveringsdato for at give dig en idé om, hvornår din pakke vil ankomme. Disse datoer er ikke hugget i sten, og din ordre kan ankomme lidt før eller lidt efter disse datoer.
Can I change my delivery address after I have ordered?
Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Jeg mangler en vare i min ordre, hvad gør jeg?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com
Levering og returnering
Hvor lang tid tager det at levere hos Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.
Hvor meget koster levering?
Vi tilbyder altid den billigste, men bedste forsendelse. Når det er muligt, er det snarere postlevering end kurer. Den pris, du betaler, er baseret på ordrens vægt, men samlet set giver det dig de laveste omkostninger.
Can I change items in my order after I have placed it?
Yes, if we catch it in time. Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Hvordan kan jeg returnere varer?
Vi vil gerne have, at du bliver glad for dit køb! Hvis du har brug for at returnere noget, er det sådan her, det fungerer:
You have 90 days to return eligible items
Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
Hvis din vare blev leveret med en tøjpose, bedes du inkludere den i din returnering. Manglende poser vil resultere i, at din returnering ikke accepteres.
Varer, der viser tegn på slitage (f.eks. pletter, lugt eller skader), tages ikke retur.
Sådan vender du tilbage
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Når vi har modtaget din retur, tjekker vores team den og kontakter dig for at behandle din tilbagebetaling eller ombytning.
Vigtige bemærkninger:
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 
If you have any questions, we're happy to help! 
hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! 
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 
Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 
Please bear with us—it’ll be with you very soon! 
Jeg har et problem med en vare, hvad gør jeg?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Størrelse
Hvordan vælger jeg den rigtige størrelse Snag ?
Det eneste, du skal bruge, er din højde, kjolestørrelse og kropsform - så nemt er det. Find dem derefter på vores størrelsesskema nedenfor, og så har du din Snag .
Besøg vores størrelsesguide for mere information.
Hvordan vælger jeg den rigtige størrelse Snag til gravide?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Produktinfo
Hvordan plejer jeg mine Snag ?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
Hvilke materialer bruges i Snag ?
Alle produktsammensætninger er angivet på de enkelte produkter. Vi tilstræber altid at købe de mest etiske og bæredygtige råvarer.
Er Snag egnet til mænd?
Ja, helt sikkert. Snag passer til alle.
Sælger Snag medicinske kompressionsstrømper?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Alt andet
Hvordan kan jeg være model for Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
Giver Snag rabatter?
Du får altid den bedste pris, så der er ikke brug for rabatkoder. Der er flerkøbsrabatter på alle produkter, som automatisk anvendes ved kassen.
5+ varer - 15% rabat
10+ varer - 25% rabat