Pedidos
¿Puedo hacer un seguimiento de mi pedido Snag ?
Sí, si ha elegido la entrega con seguimiento, haga clic en el enlace del correo electrónico de envío para ver el estado de su pedido. Su correo electrónico de envío contiene una fecha de entrega estimada para darle una idea de cuándo llegará su paquete. Estas fechas no son fijas y su pedido puede llegar antes o después de las mismas.
Can I change my delivery address after I have ordered?
Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Me falta un artículo de mi pedido, ¿qué hago?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com
Entregas y devoluciones
¿Cuánto tarda la entrega en Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.
¿Cuánto cuesta la entrega?
Siempre ofrecemos el envío más barato, pero el mejor disponible. En la medida de lo posible, se trata de envíos postales en lugar de mensajería. El precio que paga se basa en el peso del pedido, pero en general le ofrece el coste más bajo.
Can I change items in my order after I have placed it?
Yes, if we catch it in time. Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
¿Cómo puedo devolver artículos?
Queremos que le encante su compra. Si necesitas devolver algo, así es como funciona:
You have 90 days to return eligible items
Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
Si el artículo venía con una funda, inclúyala en la devolución. Si faltan las bolsas, la devolución no será aceptada.
No se aceptará la devolución de ningún artículo que muestre signos de desgaste (como manchas, olores o daños).
Cómo volver
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Cuando recibamos su devolución, nuestro equipo la comprobará y se pondrá en contacto con usted para tramitar el reembolso o el cambio.
Notas importantes:
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 
If you have any questions, we're happy to help! 
hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! 
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 
Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 
Please bear with us—it’ll be with you very soon! 
Tengo un problema con un artículo, ¿qué hago?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Dimensionamiento
¿Cómo elegir la talla adecuada de mallas Snag ?
Todo lo que necesitas es tu altura, talla de vestido y forma del cuerpo, así de fácil. Luego búscalos en nuestra tabla de tallas y ahí tienes tu talla Snag .
Visite nuestra guía de tallas para obtener más información.
¿Cómo elegir la talla correcta de mallas de maternidad Snag ?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Información sobre el producto
¿Cómo debo cuidar mis mallas Snag ?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
¿Qué materiales se utilizan en la ropa Snag ?
Todas las composiciones de los productos se indican en cada uno de ellos. Nuestro objetivo es obtener siempre las materias primas más éticas y sostenibles.
¿La ropa Snag es adecuada para hombres?
Por supuesto. La ropa de Snag es adecuada para todo el mundo.
¿Vende Snag mallas de compresión médicas?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Todo lo demás
¿Cómo puedo ser modelo para Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
¿Hace Snag descuentos?
Obtendrá siempre el mejor precio, por lo que no necesitará códigos de descuento. Hay descuentos por varias compras en todos los productos que se aplican automáticamente al pasar por caja.
5+ Artículos - 15% de descuento
10+ Artículos - 25% de descuento