Terms of Service

Last updated: 10 June 2026

Please read these terms carefully — they're the basis of our contract with you, and by ordering from us you agree to them. We've tried to keep them in plain language. Nothing in these terms takes away the rights you have under law as a consumer.

1. Who you're buying from

When you place an order on snagtights.eu or snagtights.de, your contract is with:

Snag Europe B.V. ("Snag", "we", "us", "our") Registered office: John M. Keynesplein 1, 1066 EP Amsterdam, the Netherlands Registered with the Dutch Chamber of Commerce (KvK) under no. 77985338 VAT (BTW) no. NL861222945B01 Contact: hello@snagtights.com

Some orders, or parts of orders, are dispatched from our warehouse in Livingston, Scotland (United Kingdom). Where that happens, the fulfilment is carried out on our behalf by our group company Snag Group Limited (registered in Scotland, no. SC572528, registered office Unit 1 Rennie Square, Brucefield Industrial Estate, Livingston, EH54 9DF) acting as our subcontractor. Whichever warehouse your order ships from, your contract for the goods is with Snag Europe B.V. throughout.

2. Eligibility

To order from us you must be at least 18, or the age of majority in your country of residence, and able to enter into a binding contract.

3. The products

We've made every effort to show our products and their colours accurately, but we can't guarantee that your device displays colours exactly. Slight variation is normal and isn't a fault.

Product packaging may vary from what's shown. Where a product has a "size guide" or care information, please use it — sizing can differ between ranges.

4. How your order works and when our contract is formed

This is important, so we've set it out clearly:

• The display of products on our sites is an invitation to treat — it is not an offer to sell.
• When you place an order, you are making an offer to buy.
• We'll send you an order acknowledgement confirming we've received your order. This is not acceptance — it doesn't form a contract.
• Your offer is accepted, and a binding contract is formed, only when we send you a Dispatch Confirmation email telling you your order (or part of it) has been dispatched.
• Where an order is sent in more than one shipment, a separate contract is formed for each part as and when it is dispatched.

We may decline an order, or be unable to accept it — for example if an item is out of stock, if there's an obvious error in the price or description, if we can't deliver to your address, or if we suspect fraud. If we can't accept your order, we'll let you know and refund any payment in full.

We take payment when you place your order. If we're unable to accept your order, we refund it in full.

5. Where your order ships from

We hold stock in two places: our EU fulfilment centre in Vianen, the Netherlands, and our UK fulfilment centre in Livingston, Scotland. We'll fulfil your order as follows:

• If your whole order can be fulfilled from the Netherlands, it will be.
• If it can't, but it can be fulfilled in full from the UK, it will ship from there.
• If it can only be fulfilled by splitting it between the two, we'll do that — and you'll be charged shipping for each shipment. Any such charges are shown to you at checkout before you pay.

Pre-orders (items bought before they're in stock) are fulfilled from our UK warehouse and may carry a separate shipping charge, which we'll show at checkout. From time to time we may offer free pre-order shipping as a promotion.

6. Customs, duties and import charges

Orders dispatched from within the EU (our Netherlands warehouse) arrive with nothing further to pay on delivery.

From 1 July 2026, customs duties and fees apply to all orders shipped from outside the EU — that is, orders fulfilled from our UK warehouse. Where these apply, we calculate and charge them at checkout and ship on a Delivered Duty Paid (DDP) basis as importer of record, so there's nothing extra to pay on or after delivery.

For the small number of destinations we serve outside the EU, local import VAT, duties or handling fees may be charged by the destination country on arrival. Where this is the case it's flagged in our Shipping policy.

7. Price and payment

Prices are shown in euros (€) and include any VAT that applies, charged at the rate of your delivery destination. Delivery charges and (where they apply) import charges are shown separately at checkout before you pay.

We work hard to make sure prices are right, but errors can occasionally happen. If we spot an obvious pricing error on an item you've ordered, we'll treat it under clause 4 — we may decline that part of the order and refund you rather than fulfil it at the wrong price.

8. Delivery and risk

We'll deliver your order within 30 days of the contract being formed unless we've agreed a different time with you. Estimated delivery times are shown at checkout and in our Shipping policy as a guide.

Risk in the goods (responsibility for loss or damage) passes to you when you, or someone you've nominated other than the carrier, take physical possession of them. Ownership of the goods passes to you once we've received payment in full and the goods have been delivered.

9. Your right to cancel (14-day right of withdrawal)

You have a legal right to change your mind and cancel within 14 days, without giving a reason. This period runs from the day after you (or someone you've nominated, other than the carrier) receive the goods — or, for an order delivered in separate parts, from the day you receive the last item.

To withdraw from your order, just complete the Right to Withdrawal form before the 14 days are up. You then need to send the goods back within 14 days of telling us.

• Our standard return fee of €10 will apply for any withdrawal requests, where a return label is required.
• Please request your Withdrawal through our Withdrawal form first — for any order that haven't been fulfilled, we will arrange an automatic cancellation. For orders that are on their way or already received, we'll email you with the return label. Please don't send anything back before we've confirmed the details with you.
• We'll refund you within 14 days of being told you're cancelling. We may hold the refund until we've received the goods back, or you've shown us proof you've sent them, whichever is sooner.
• Your refund includes the standard outbound delivery cost, but not any extra you chose (e.g. an express upgrade). We may reduce your refund to reflect any loss in the value of goods caused by handling them beyond what's needed to check them — as you would in a shop.

Some items can't be returned once unsealed or tried on or the hygiene seals are broken, for hygiene reasons — this includes tights, chub Rubs, socks and underwear. Full details, and the rules for clothing, bras and swimwear, are in our Returns & Refund policy. This doesn't affect your rights where an item is faulty.

10. Our 90-day returns promise

On top of your statutory rights above, we give you 90 days to return unworn items for a refund or exchange. The full conditions — including the hygiene rules — are in our Returns & Refund policy.

11. If something's wrong with your order

Your goods must be as described, fit for purpose and of satisfactory quality. If they're faulty, damaged or not as described, you're entitled to a remedy under consumer law — which may include repair, replacement, a price reduction or a refund, and we'll cover the cost of returning faulty goods. Nothing in these terms affects your statutory rights. Just contact us at hello@snagtights.com and we'll put it right.

12. Your account and acceptable use

If you create an account, keep your details accurate and your password safe — you're responsible for activity under your account.

Please use our sites lawfully and fairly. Don't misuse them, attempt to gain unauthorised access, introduce malicious code, or use them in any way that could damage them or disrupt other people's use.

13. Intellectual property

The content on our sites — text, images, designs, logos and the "Snag" brand — belongs to us or our licensors and is protected by law. You may use it for your own personal, non-commercial purposes only; please don't copy, reproduce or use it commercially without our permission.

14. Our responsibility to you

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for any of your legal rights as a consumer.

Our sites are for domestic and private use. We're not liable for any business losses (such as loss of profit, business or opportunity).

15. Things outside our control

We're not responsible for delays or failures to perform caused by events outside our reasonable control. If one happens, we'll let you know and do what we reasonably can to limit the effect — and if there's a significant delay you can contact us to cancel and get a refund for anything you've paid for but not received.

16. Changes to these terms

We may update these terms from time to time — for example to reflect changes in how we operate or in the law. The version that applies to your order is the one in force at the time you placed it. The current version is always on this page.

17. Complaints, governing law and disputes

If something's gone wrong, please contact us first at hello@snagtights.com — we'd genuinely rather sort it out with you directly.

These terms, and any dispute arising from them or your order, are governed by the law of the Netherlands. As a consumer, you also keep the protection of any mandatory consumer-protection laws of the country you live in, and you can bring proceedings in the courts of your own country of residence.

18. How to contact us

Email: hello@snagtights.com Post: Snag Europe B.V., John M. Keynesplein 1, 1066 EP Amsterdam, the Netherlands

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Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also tell us using our returns form at snag.kustomer.support.)

To: Snag Europe B.V., John M. Keynesplein 1, 1066 EP Amsterdam, the Netherlands — hello@snagtights.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on / received on: __________________________
• Order number: __________________________
• Name of consumer(s): __________________________
• Address of consumer(s): __________________________
• Signature of consumer(s) (only if this form is notified on paper): __________________________
• Date: __________________________