Commandes
Puis-je suivre ma commande Snag ?
Oui, si vous avez choisi la livraison suivie, cliquez sur le lien figurant dans votre courrier électronique d'expédition pour connaître l'état de votre commande. Votre courriel d'expédition contient une date de livraison estimée qui vous donne une idée de la date d'arrivée de votre colis. Ces dates ne sont pas définitives et votre commande peut arriver un peu avant ou un peu après ces dates.
Can I change my delivery address after I have ordered?
Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Il manque un article à ma commande, que dois-je faire ?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com
Livraison et retours
Quel est le délai de livraison chez Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.
Combien coûte la livraison ?
Nous offrons toujours la livraison la moins chère, mais la meilleure possible. Dans la mesure du possible, il s'agit d'envois postaux plutôt que de courriers. Le prix que vous payez est basé sur le poids de la commande, mais dans l'ensemble cela vous donne le coût le plus bas.
Can I change items in my order after I have placed it?
Yes, if we catch it in time. Fill in our Amend my order form. It’s the quickest way to reach our team about a change, and it’s the same form as the Amend my order button in your order confirmation email.
We can only change orders before your parcel starts its journey through the warehouse, so the sooner you let us know, the better. We’ll see if we can catch it and update you by email.
Can’t use the form? Email hello@snagtights.com instead.
Comment retourner les articles ?
Nous voulons que vous aimiez votre achat ! Si vous avez besoin de retourner un article, voici comment procéder :
You have 90 days to return eligible items
Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
Si votre article est accompagné d'un sac à vêtements, veuillez le joindre à votre retour. L'absence de sac de vêtements entraînera le refus de votre retour.
Les articles présentant des signes d'usure (tels que des taches, des odeurs ou des dommages) ne seront pas repris.
Comment revenir
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Dès réception de votre retour, notre équipe le vérifiera et prendra contact avec vous pour procéder au remboursement ou à l'échange.
Remarques importantes :
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 
If you have any questions, we're happy to help! 
hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! 
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 
Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 
Please bear with us—it’ll be with you very soon! 
J'ai un problème avec un article, que dois-je faire ?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Taille
Comment choisir la bonne taille de Snag ?
Tout ce dont vous avez besoin, c'est de votre taille, de la taille de votre robe et de votre morphologie, c'est aussi simple que cela. Trouvez-les ensuite dans notre tableau des tailles ci-dessous et vous obtiendrez votre taille Snag .
Consultez notre guide des tailles pour plus d'informations.
Comment choisir la bonne taille Snag de grossesse Snag ?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Info produit
Comment entretenir mes Snag ?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
Quels sont les matériaux utilisés dans les vêtements Snag ?
Toutes les compositions des produits sont indiquées sur les produits individuels. Nous nous efforçons toujours de nous procurer les matières premières les plus éthiques et les plus durables.
Les vêtements Snag conviennent-ils aux hommes ?
Oui, absolument. Les vêtements Snag conviennent à tout le monde.
Snag -il des collants de compression médicaux ?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Tout le reste
Comment puis-je devenir mannequin pour Snag ?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
Snag propose-t-il des réductions ?
Vous obtenez toujours le meilleur prix, aucun code de réduction n'est donc nécessaire. Des remises sur les achats multiples sont appliquées automatiquement à la caisse sur tous les produits.
5+ articles - 15% de réduction
10+ articles - 25% de réduction